Specialty Underwriters is looking for a qualified and dedicated employee who wants to grow in a service-oriented organization. This position manages a broad range of equipment maintenance for healthcare, scientific research, university, banking and governmental clients.

Essential Duties and Responsibilities:

• Receive inbound telephone calls, coordinate service and manage the maintenance repair process for accounts throughout the United States.
• Evaluate service events and negotiate a positive outcome to the mutual benefit of our company and our client.
• Source alternative service and part providers to drive service quality up and costs down.
• Be a technical resource to sales, account managers and other operational departments.
• Network with our clients and service providers to further develop our pool of service and part suppliers.

Qualified candidates must possess the following skills/abilities:

• Knowledge of equipment maintenance and part sourcing for hospital, laboratory and IT environments is beneficial.
• Strong problem-solving abilities while making practical decisions.
• Be able to manage multiple tasks at one time including navigating phone & computer systems while on calls.
• Must be able to deliver a high level of customer service over the phone.
• Recognize the importance of client satisfaction and work to achieve this daily.
• Prior call center experience beneficial but not required.
• Effective phone skills while dealing with internal and external customers.
• Effective communication skills (verbal and written).
• Proficient in MS Office products, multiple computer applications and the Internet.
• Education: Associates Degree in related field or one to three years’ equivalent work experience.
• Working hours:
  • Variable first shift hours Monday through Friday.
  • Must be able to periodically provide after hours on call support.

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.