SU Group - programs & services

PROGRAMS & SERVICES

- Program Options

All SU Group LLC's risk transfer programs can vary with respect to services offered.

Com-TEC® is an out-sourcing program that removes the daily burden and inefficiencies of managing equipment maintenance. The key services are work order processing, vendor review and payment, and complete management reporting. All of Specialty Underwriters’ programs allow the client to retain current service vendors. On our Com-TEC® programs, simply request service from your vendors as you normally would. After the repair is completed, submit a copy of the invoice and corresponding service report to Specialty Underwriters. Within thirty (30) days, SU Group LLC reimburses the Client for the repairs. An alternate arrangement under Com-TEC® ALC would be for Specialty Underwriters to pay the service vendor directly on behalf of the Client. Our TELESERVE™ program removes the time-consuming responsibilities of maintenance from your organization, handling everything from service company dispatching, to payment and performance review. Regardless of the program options selected, throughout the year Specialty Underwriters reviews the performance of the program
and all equipment covered under it with the organization.

Com-TEC®
(Standard)

Equipment failure
Client calls Vendors directly
Vendors invoice Client directly
Client pays Vendors in full
Client sends copy of invoice to SU (SU sticker with item number is affixed to invoice)
SU reimburses Client for covered repairs

Com-TEC® ALC (Authorized Loss Control)

Equipment failure
Client calls Vendors directly
Client sends copy of invoice to SU (SU sticker with item number is affixed to invoice)
SU pays Vendors directly for covered repairs
Client receives report, detailing amount needed to pay Vendors for uncovered items, consumables, etc.
SU reimburses Client for covered repairs

TELESERVE™ (Dispatch Program)

Equipment failure
Client calls SU’s toll-free number directly
SU contacts the Vendor directly and provides a purchase order number guaranteeing payment
Vendors invoice SU directly (purchase order number must be on the invoice)
SU pays Vendors the full amount of the covered repairs
SU sends a copy of the invoice to the Client for payment to the Vendor for all expenses not covered by the policy