Program Options
All SU Group LLC’s risk transfer programs can vary with respect to services offered.
COM-TEC® is an outsourcing program that removes the daily burden and inefficiencies of managing equipment maintenance. The key services are work order processing, vendor review and payment, and complete management reporting. All of Specialty Underwriters’ programs allow the client to retain current service vendors. On our COM-TEC® programs, simply request service from your vendors as you normally would. After the repair is completed, submit a copy of the invoice and corresponding service report to Specialty Underwriters. Within thirty (30) days, SU Group LLC reimburses the Client for the repairs. An alternate arrangement under COM-TEC® ALC would be for Specialty Underwriters to pay the service vendor directly on behalf of the Client. Our TELESERVE™ program removes the time-consuming responsibilities of maintenance from your organization, handling everything from service company dispatching, to payment and performance review. Regardless of the program options selected throughout the year, Specialty Underwriters reviews the performance of the program and all equipment covered under it with the organization.
|
COM-TEC®
(Standard)
|
|
· Equipment failure |
|
|
· Client calls vendor directly |
|
|
· Vendors invoice client directly |
|
|
· Client pays the vendor in full |
|
|
· The client sends a copy of the invoice to SU (SU sticker with item number must be affixed to invoice) |
|
|
· SU reimburses client for covered repairs
|
|
|
|
COM-TEC® ALC(Authorized Loss Control) |
|
· Equipment failure |
|
|
· Client calls vendor directly |
|
|
· Vendors invoice client directly |
|
|
· Client sends a copy of the invoice to SU (SU sticker with item number must be affixed to invoice) |
|
|
· SU pays the vendor directly for covered repairs |
|
|
· Client receives a report detailing the amount they need to pay vendor for consumables or uncovered items
|
|
|
TELESERVEÔ
(Dispatch Program) |
|
· Equipment failure |
|
|
· Client calls SU's toll-free number directly |
|
|
· SU contacts the vendor directly and provides a purchase order number |
|
|
· Vendors invoice SU directly (PO number must be on the invoice) |
|
|
· SU pays the vendor the full amount of the invoice |
|
|
· SU sends a copy of the invoice to the Client for payment to the Vendor for all expenses not covered by the policy |
|
|
|